Your Organization's Knowledge, Answered Instantly.
SmartAssist connects to your documents, systems, and data delivering accurate, cited answers in natural language. No more searching. No more guessing. Powered by Retrieval-Augmented Generation (RAG), it grounds every response in your organization's own trusted sources.
How SmartAssist Works
Enterprise Data Sources
SharePoint, Confluence, Databases, APIs, File Stores
LuMay Connectors
Secure, real-time data ingestion and synchronisation
Knowledge Processing
OCR, Embeddings, Chunking, Indexing
RAG Engine
Retrieval-Augmented Generation with source grounding
SmartAssist Interface
Chat, API, Embedded, Mobile
What SmartAssist Delivers.
Reduce time spent searching for internal knowledge
Accelerate employee onboarding from weeks to days
Improve operational consistency across all teams
Enable faster, better-informed decision-making
Increase productivity across every department
See SmartAssist in Action
Knowledge is Everywhere. Finding it is the Real Problem.
Modern organizations generate massive volumes of knowledge across documents, dashboards, systems, and collaboration platforms - and employees spend hours every week just searching for answers.
Ask a Question. Get a Trusted Answer.
SmartAssist uses Retrieval-Augmented Generation (RAG) to deliver accurate answers grounded in your organization's own data - with citations, context, and confidence.
Intelligent Knowledge Retrieval
Instantly surface relevant information from documents, dashboards, code repositories, and enterprise systems - without knowing where to look.
Context-Aware Conversations
Every response is grounded in trusted organizational knowledge. SmartAssist understands follow-up questions and maintains conversation context across a session.
Workflow Guidance
Step-by-step guidance for operational processes, approval flows, and complex procedures - reducing dependency on subject matter experts for routine questions.
Enterprise Integrations
Native connectors for SharePoint, Confluence, Jira, Slack, databases, and APIs. SmartAssist meets your data where it already lives.
Verified Responses
Every answer includes citations linking back to source documents. Employees can verify, trust, and share responses with full traceability.
Continuous Learning
Accuracy improves over time through usage feedback, query analytics, and regular knowledge base refresh - getting smarter with every interaction.
Built for Every Team Across Your Organization.
IT & Engineering
Access technical documentation, troubleshoot systems, and resolve incidents faster with instant answers from your internal knowledge base.
Customer Support
Retrieve accurate product and policy answers instantly - reducing handle time and improving first-contact resolution rates.
Operations
Access procedures, policies, and compliance workflows without digging through folder structures or waiting for colleagues.
HR & Onboarding
Help new hires get up to speed in days, not weeks - answering questions about systems, processes, and policies on demand.
Leadership & Analytics
Interpret dashboards and business reports using natural language - no SQL, no BI tools, just questions and answers.
One Platform. Seven Intelligent Products.
Enterprise Security
Built for Enterprise Trust
and Compliance.
Role-Based Access Control
Responses respect your existing permissions - employees only see what they're authorized to access.
Enterprise Identity Integration
SSO via Azure AD, Okta, and major identity providers. No new credentials to manage.
End-to-End Encryption
All data encrypted in transit (TLS 1.3) and at rest (AES-256). Your data never trains public models.
Audit Logging & Monitoring
Full query and response audit trails. Every interaction is logged, reviewable, and exportable for compliance.
AI Governance Controls
Define what SmartAssist can and cannot access. Granular controls over knowledge scope, response behaviour, and user permissions.
Flexible Deployment
Cloud
Azure, AWS, or GCP. Fully managed, always current.
Private Cloud
Your cloud tenant. Your data boundary.
On-Premises
Full deployment inside your own infrastructure.
Air-Gapped
Isolated environments with no external connectivity.
Frequently Asked Questions.
SmartAssist delivers real-time, context-rich answers from your internal knowledge bases. Employees save hours searching across systems, reducing errors and increasing efficiency, completing complex tasks faster and improving overall business productivity.
SmartAssist connects with multiple tools and platforms, guiding employees through multi-step processes accurately. This reduces human errors and ensures projects are completed efficiently, helping organizations meet deadlines and maintain high operational standards.
SmartAssist provides new hires with instant access to policies, SOPs, and training materials. Employees can understand workflows quickly and follow correct procedures, reducing onboarding time from weeks to days while ensuring they perform tasks accurately.
SmartAssist connects seamlessly with platforms such as Slack, Teams, SharePoint, Confluence, Google Drive, and more. Employees can retrieve accurate, actionable information without switching applications, improving workflow efficiency across departments.
SmartAssist follows SOC2-compliant security protocols with role-based access control, end-to-end encryption, and full audit logging. Your data never trains public models. Deployment options include cloud, private cloud, on-premises, and air-gapped environments.
Every response includes citations linking back to source documents. Employees can verify, trust, and share responses with full traceability, ensuring guidance is accurate, reliable, and fully traceable to official company knowledge.
Transform Knowledge into Action.
See how SmartAssist helps teams access knowledge faster and operate with greater confidence.
Request Demo